About inkClub

inkClub is Europe's leading Internet supplier of ink cartridges and photo paper. We aim to offer our customers low prices, exclusive members' offers and fast deliveries. The business started in 2000.

inkClub is registered for VAT in markets where the company has sales to ensure correct accounting and treatment of our customers.

VAT numbers:

Belgium - BE0479.831.581
Denmark - DK12 03 55 27
Finland - FI2110704-2
France - FR64500687116
Netherlands - NL810094782B01
Ireland - IE9978226M
Italy - IT00108369992
Norway - NO983 345 417
Spain - CIF N0301829H
Great Britain - GB804 9465 17
Sweden - SE556712577701
Germany - 17/079/04778
Austria - ATU54423903

For further information about the company and other enquiries, please contact Customer Service by e-mail. All questions will be answerd directly or forwarded to the appropriate person in the right department within the company. 
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Why should I buy from inkClub?

More than 3 million people, across Europe, have chosen to shop at inkClub for ink, toner and other printer supplies.
They have all discovered the advantages of low pricing on ink cartridges, simple ordering and fast deliveries directly to the doorstep.
Printer ink cartridge pricing is frequently debated in the European media and consumers are united in wanting lower prices and more choice. 
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How can you sell ink cartridges at low prices?

There are big price differences between different types of ink cartridges for the same printer model. The problem is that many consumers still don't know about this, or are advised not to use alternative ink cartridges. inkClub and our two million customers know that this kind of advice is mistaken.

inkClub therefore offers different types of ink cartridges instead of just selling original cartridges at recommended prices from the printer manufacturers. This means we can give our customers in Europe the opportunity to make savings on every purchase. 
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What different cartridge types are there?

Original cartridges are produced by the original manufacturer (e.g. Canon, Epson, HP, Lexmark). You can always buy original cartridges from inkClub at favourable prices. We aim to offer lower prices than those recommended by the printer manufacturers.

ECO cartridges are original cartridges that are recycled to reduce the load on our environment. The empty cartridge has been collected and sent to a selected factory, where it has been cleaned, refilled and tested to give good printing results. Because the cartridge can be recycled, it is cheaper for the consumer than original cartridges.

Compatible cartridges aren't produced by the original manufacturer, but they work just as well in your printer - at a considerably lower price than original cartridges. Please test this for yourself, and compare the price and quality with the original. inkClub's compatible and ECO cartridges are produced by selected partners with ISO 9001 certification. Suppliers are only approved when they meet our high requirements for good print results. Independent tests in several European digital photography and computer magazines have confirmed our good quality and the big savings you can make using alternatives to original ink cartridges.

Please compare our prices with the printer suppliers' recommended prices. Whichever type of cartridge you require, inkClub's volume purchasing means we can always offer European ink consumers attractive prices. See for yourself what you save! 
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I want to call you but I can't find your telephone number. Why?

We communicate with our customers by e-mail in order to satisfy your needs as quickly as possible. We deal with a large number of customer service matters and orders in several different languages each day. Because of this we have chosen e-mail as our communication channel, a cost-effective solution that enables us to offer our customers low prices on printer accessories throughout Europe. 
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I've moved/got a new e-mail address and I need to update my address details.

You need to log in to do this. When you've logged in, you can access a Customer details page where you can change your address details.
Read more about logging in. 
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Can all new customers order an ink cartridge for £ 0?

New customers can order one ink cartridge for £ 0 (marked as new customer offer by printer model). The offer is valid once per household and for the majority of Epson and Canon printers. Currently, we cannot offer ink for £ 0 for some Epson and Canon printers, in which case new customers can choose photo paper for £ 0 instead. Apart from that you just pay a shipping fee of £ 2.99, in accordance with our terms and conditions, for direct home delivery.

NB The offer cannot be combined with photo paper for £ 0. 
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Can all new customers order a pack of photo paper for £ 0?

As a new customer you can order one pack of photo paper (marked as new customer offer) for £ 0 (one per household). You can find photo paper on special offer under HP and Lexmark printers, plus a smaller number of Epson and Canon models. Apart from that you just pay a shipping fee of £ 2.99, in accordance with our terms and conditions, for direct home delivery.

NB The offer cannot be combined with an ink cartridge for £ 0. 
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How do I find the correct ink for my printer?

This is how you find the correct ink, paper and prices for your printer:

Go to www.inkclub.com and select your country by clicking the appropriate flag.
Select your printer brand and then find the model designation for your printer.
Click on your printer model and you get the full list of products for your printer, with prices and any other information.
All products under your printer model are suitable for your printer. 
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When I try to order an ink cartridge or photo paper for £ 0, I get a message saying that I've already used the offer, even though I haven't ordered before. Why and what should I do now?

If that happens you can order the discounted item at standard price, then under the "Other" field, at the bottom of the Customer registration page, say you want an ink cartridge or photo paper for £ 0. We will then check your order, and if you're entitled to the ink or photo paper offer we will change your order manually. 
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I've forgotten my password. How do I get hold of it again?

Click here for help with your password. Follow the instructions. 
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I'm trying to order but I keep getting a message that the shopping basket is empty, even though I've put items in it. Why?

This can be due to several things. The most common reason is that "cookies" aren't activated in your web browser. It can also be due to the proxy settings in your web browser.
Read more about how you activate cookies
Read more about what your proxy setting should be 
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Why is my basket being emptied at check-out?

If you use a proxy server, you should ensure that you use the same proxy settings for both HTTP and SECURE (HTTPS). Otherwise your shopping basket may be emptied when you go to the checkout. The way you change proxy settings varies between different web browsers. For more information about your particular web browser, see its Help files.
What proxy settings should I use? 
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What is an ECO cartridge?

ECO cartridges are original cartridges that are recycled to reduce the load on our environment. The empty cartridge has been collected and sent to the factory, where it has been cleaned, refilled and tested to give good printing results.

We work in partnership with suppliers who carry out the process to very high quality standards to ensure a good end product for our customers. Because the cartridge can be recycled, it is cheaper for the consumer. You can save money and protect the environment by choosing ECO cartridges. 
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I have a product that I want to return. Do I just send it to you?

Should you receive a defective or incorrectly supplied item, we are anxious that you contact Customer Service no later than 30 days from when it was delivered. When Customer Service receives your notification of a faulty product, they will send a returns form for you to fill in and enclose with the items to be returned. The replacement is of course dispatched free of charge.

NB Before you return a defective/incorrectly supplied item you must contact Customer Service to get the return approved and the return postage paid. 
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Is the printer warranty valid when a compatible cartridge is used?

Yes, it is. The Swedish Competition Authority tested the issue in spring 2003. Canon, HP and Lexmark had told their suppliers that the printer warranty would not be valid if the customer used a compatible cartridge. But when the Swedish Competition Authority asked the companies, they conceded that without question the warranty would be valid even if a compatible cartridge was used (case reference: Konkurrensverket mål 251:2003). 
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What is a laser printer drum?

Some laser printers have a drum that transfers toner from the toner cassette to the paper. After a while, the drum no longer works and must be replaced.

However, other printers have a combined toner cassette/drum. In that case, there is of course no separate drum to be replaced.

Colour laser printers use four drums, one per colour. Depending on the make and model, drums print 3000 to 100,000 pages. 
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Activate JavaScript

Please read the following instructions to learn how to activate JavaScript in your particular browser:

Internet Explorer

1. In the tool bar, go to Tools > Internet options
2. Select the Security tab
3. Click on Custom level
4. Scroll down to select Scripting
5. Under ”Active Scripting”, select Enable and click on OK
6. Answer Yes in the following confirmation box
7. Click on OK
8. Refresh your browser

Firefox

1. Click on Options in the Tools menu
2. Select the Content section
3. Check the Enable JavaScript checkbox  
4. Click on OK
5. Refresh your browser

Safari

1. In the Safari menu, click on Preferences
2. Select the Security icon/tab
3. Check the Enable JavaScript checkbox in "Web Content"
4. Click on X to close the window
5. Refresh your browser

Chrome

1. If you are using Windows, click on the wrench icon > Options. If you are using Mac, go to Chrome > Options.  
2. Select the Under the hood tab
3. Select the ”Content Settings” button
4. Select JavaScript under the features heading to the left
5. Select the ”Allow all sites to run JavaScript” button  
6. Close the window
7. Refresh your browser

Opera

1. In the Tools menu, select Preferences
2. Click on the Advanced tab
3. Click on the Content option in the left box
4. Check the Enable JavaScript checkbox
5. Click on OK
6. Refresh your browser

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How should my firewall be configured?

If you are behind a firewall, ports 80 and 443 must be open for both outgoing and incoming traffic. Contact your system administrator or read more about this in your firewall documentation. 
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How do I activate cookies?

How you activate cookies varies between different web browsers. Usually, you should look for "Allow Cookies" or "Activate Cookies". For more information about your particular web browser, see its Help files.
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What proxy settings should I use?

If you are using a proxy server, make sure that you are using the same proxy settings for both HTTP and SECURE (HTTPS). Otherwise your Basket may be emptied when proceeding to Checkout. How you change your proxy settings varies with different browsers. For more information about your particular browser, see its Help files.

Internet Explorer: Select “Tools”, then “Internet Options” and ”Connections” where you select ”LAN settings” and ”Advanced”. Make sure the ”Use the same proxy for all addresses” box is checked.

Mozilla Firefox: Click on ”Tools” and “Advanced” to choose the “Network” tab. Click on the “Settings…” button next to the “Configure how Firefox connects to the Internet” text and check the “Use this proxy server for all protocols” checkbox under “Manual proxy configuration”.

Google Chrome: Click on the wrench icon and then select ”Options” where you select the ”Under the hood” tab. Click on “Change proxy settings”. Select “LAN settings” and then “Advanced”. CCheck the ”Use the same proxy server for all protocols” checkbox.

Apple Safari: In the menu, select ”Preferences…” and then the ”Advanced” tab. /span> Click on ”Change settings…” next to Proxies. Click on “LAN settings” and then “Advanced”. Check the ”Use the same proxy server for all protocols” checkbox. & 

If this doesn't help, you may need to completely disable the proxy 
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What do I do if I have to remove my proxy settings?

You deactivate Proxy in the web browser's settings. Exactly how this is done varies between different web browsers. See your web browser's Help files for more information.
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WWhat are cookies and how do they work?

A cookie is a small text file that the website you are visiting is requesting to save on your computer. Cookies are used on many web pages to give the visitor the possibility to use different functions. It is possible to use the information contained in the cookie to track a user’s surf habits.
There are two kinds of cookies. There is one kind of cookie which saves a file on your computer during a longer period of time. This is used to let the user know what is new on a website since the user last visited this site. The other kind of cookie is called a “session cookie”. As you are surfing a webpage, this cookie is temporarily stored in your computer memory to keep track of which language you have chosen. Session cookies only last for the duration of users using the website and are deleted when the browser is closed down.
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Secure data transfer – SSL encryption/h2>

inkClub's website works with 128-bit encryption. SSL stands for Secure Socket Layer and is an encryption protocol which guarantees the highest possible security during data transfer on the internet. An SSL certificate protects information from being intercepted by others. This way you can be sure that the information you enter on our website can not be viewed or downloaded by others.
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