About inkClub
inkClub is Europe's leading Internet supplier of ink cartridges and photo paper. We aim to offer our customers low prices, exclusive members' offers and fast deliveries. The business started in 2000.
inkClub is registered for VAT in markets where the company has sales to ensure correct accounting and treatment of our customers.
VAT numbers:
Belgium - BE0479.831.581
Denmark - DK12 03 55 27
Finland - FI2110704-2
France - FR64500687116
Netherlands - NL810094782B01
Ireland - IE9978226M
Italy - IT00108369992
Norway - NO983 345 417
Spain - CIF N0301829H
Great Britain - GB804 9465 17
Sweden - SE556712577701
Germany - 17/079/04778
Austria - ATU54423903
For further information about the company and other enquiries, please contact Customer Service by e-mail. All questions will be answerd directly or forwarded to the appropriate person in the right department within the company.
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Why should I buy from inkClub?
More than 2 million people, across Europe, have chosen to shop at inkClub for ink, toner and other printer supplies.
They have all discovered the advantages of low pricing on ink cartridges, simple ordering and fast deliveries directly to the doorstep.
Printer ink cartridge pricing is frequently debated in the European media and consumers are united in wanting lower prices and more choice.
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How can you sell ink cartridges at low prices?
There are big price differences between different types of ink cartridges for the same printer model. The problem is that many consumers still don't know about this, or are advised not to use alternative ink cartridges. inkClub and our two million customers know that this kind of advice is mistaken.
inkClub therefore offers different types of ink cartridges instead of just selling original cartridges at recommended prices from the printer manufacturers. This means we can give our customers in Europe the opportunity to make savings on every purchase.
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What different cartridge types are there?
Original cartridges are produced by the original manufacturer (e.g. Canon, Epson, HP, Lexmark). You can always buy original cartridges from inkClub at favourable prices. We aim to offer lower prices than those recommended by the printer manufacturers.
ECO cartridges are original cartridges that are recycled to reduce the load on our environment. The empty cartridge has been collected and sent to a selected factory, where it has been cleaned, refilled and tested to give good printing results. Because the cartridge can be recycled, it is cheaper for the consumer than original cartridges.
Compatible cartridges aren't produced by the original manufacturer, but they work just as well in your printer - at a considerably lower price than original cartridges. Please test this for yourself, and compare the price and quality with the original. inkClub's compatible and ECO cartridges are produced by selected partners with ISO 9001 certification. Suppliers are only approved when they meet our high requirements for good print results. Independent tests in several European digital photography and computer magazines have confirmed our good quality and the big savings you can make using alternatives to original ink cartridges.
Please compare our prices with the printer suppliers' recommended prices. Whichever type of cartridge you require, inkClub's volume purchasing means we can always offer European ink consumers attractive prices. See for yourself what you save!
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I want to call you but I can’t find your telephone number. Why?
We communicate with our customers by e-mail in order to satisfy your needs as quickly as possible. We deal with a large number of customer service matters and orders in several different languages each day. Because of this we have chosen e-mail as our communication channel, a cost-effective solution that enables us to offer our customers low prices on printer accessories throughout Europe.
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I've moved/got a new e-mail address and I need to update my address details.
You need to log in to do this. When you've logged in, you can access a Customer details page where you can change your address details.
Read more about logging in.
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Can all new customers order an ink cartridge for £ 0?
New customers can order one ink cartridge for £ 0 (marked as new customer offer by printer model). The offer is valid once per household and for the majority of Epson and Canon printers. Currently, we cannot offer ink for £ 0 for some Epson and Canon printers, in which case new customers can choose photo paper for £ 0 instead. Apart from that you just pay a shipping fee of £ 2.99, in accordance with our terms and conditions, for direct home delivery.
NB The offer cannot be combined with photo paper for £ 0.
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Can all new customers order a pack of photo paper for £ 0?
As a new customer you can order one pack of photo paper (marked as new customer offer) for £ 0 (one per household). You can find photo paper on special offer under HP and Lexmark printers, plus a smaller number of Epson and Canon models. Apart from that you just pay a shipping fee of £ 2.99, in accordance with our terms and conditions, for direct home delivery.
NB The offer cannot be combined with an ink cartridge for £ 0.
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How do I find the correct ink for my printer?
This is how you find the correct ink, paper and prices for your printer:
Go to www.inkclub.com and select your country by clicking the appropriate flag.
Select your printer brand and then find the model designation for your printer.
Click on your printer model and you get the full list of products for your printer, with prices and any other information.
All products under your printer model are suitable for your printer.
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When I try to order an ink cartridge or photo paper for £ 0, I get a message saying that I've already used the offer, even though I haven't ordered before. Why and what should I do now?
If that happens you can order the discounted item at standard price, then under the "Other" field, at the bottom of the Customer registration page, say you want an ink cartridge or photo paper for £ 0. We will then check your order, and if you're entitled to the ink or photo paper offer we will change your order manually.
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I've forgotten my password. How do I get hold of it again?
Click here for help with your password. Follow the instructions. The password is sent to the e-mail address recorded in our system. (Your customer number and password will also be on your invoice.)
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I'm trying to order but I keep getting a message that the shopping basket is empty, even though I've put items in it. Why?
This can be due to several things. The most common reason is that "cookies" aren't activated in your web browser. It can also be due to the proxy settings in your web browser.
Read more about how you activate cookies
Read more about what your proxy setting should be
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What is an ECO cartridge?
ECO cartridges are original cartridges that are recycled to reduce the load on our environment. The empty cartridge has been collected and sent to the factory, where it has been cleaned, refilled and tested to give good printing results.
We work in partnership with suppliers who carry out the process to very high quality standards to ensure a good end product for our customers. Because the cartridge can be recycled, it is cheaper for the consumer. You can save money and protect the environment by choosing ECO cartridges.
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I have a product that I want to return. Do I just send it to you?
Should you receive a defective or incorrectly supplied item, we are anxious that you contact Customer Service no later than 30 days from when it was delivered. When Customer Service receives your notification of a faulty product, they will send a returns form for you to fill in and enclose with the items to be returned. The replacement is of course dispatched free of charge.
NB Before you return a defective/incorrectly supplied item you must contact Customer Service to get the return approved and the return postage paid.
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Is the printer warranty valid when a compatible cartridge is used?
Yes, it is. The Swedish Competition Authority tested the issue in spring 2003. Canon, HP and Lexmark had told their suppliers that the printer warranty would not be valid if the customer used a compatible cartridge. But when the Swedish Competition Authority asked the companies, they conceded that without question the warranty would be valid even if a compatible cartridge was used (case reference: Konkurrensverket mål 251:2003).
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What is a laser printer drum?
Some laser printers have a drum that transfers toner from the toner cassette to the paper. After a while, the drum no longer works and must be replaced.
However, other printers have a combined toner cassette/drum. In that case, there is of course no separate drum to be replaced.
Colour laser printers use four drums, one per colour. Depending on the make and model, drums print 3000 to 100,000 pages.
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How do I activate Java?
How you activate Java varies between different web browsers. What they all have in common is that in the settings you should look for "Activate Java". For more information about your particular web browser, see its Help files.
Netscape: Select "Edit", then "Settings/Preferences", then "Advanced". "Activate Java" and "JavaScript" must be checked.
Internet Explorer: Select "Tools", then "Internet Options", then the "Security" tab. Select "Custom level" and ensure that the option "Script" has "Active Scripting" and "Run script in Java applet" activated.
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How should my firewall be configured?
If you are behind a firewall, ports 80 and 443 must be open for both outgoing and incoming traffic. Contact your system administrator or read more about this in your firewall documentation.
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How do I activate cookies?
How you activate cookies varies between different web browsers. Usually, you should look for "Allow Cookies" or "Activate Cookies". For more information about your particular web browser, see its Help files.
Netscape: Select "Edit", then "Settings/Preferences", then "Advanced". "Accept all Cookies" must be checked.
Internet Explorer 5: Select "Tools", then "Internet Options", then the "Security" tab. Select "Custom level" and ensure that the options "Allow Cookies" and "Allow temporary cookies" have "Activate" checked.
Internet Explorer 6: Select "Tools", then "Internet Options", then the "Security" tab. Either set the "adjuster" to "Medium", or select "Edit" and type www.inkclub.com in the "Website address" box and select "Allow". The address will then appear in the bottom box. Then click "OK".
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What should my proxy settings be?
If you use a proxy server, you should ensure that you use the same proxy settings for both HTTP and SECURE (HTTPS). Otherwise your shopping basket may be emptied when you go to the checkout. The way you change proxy settings varies between different web browsers. For more information about your particular web browser, see its Help files.
Netscape: Select "Edit", then "Settings/Preferences", then "Advanced" and then "Proxy". Then select "Show" next to "Manual Proxy" where it is important that the boxes "HTTP" and "Secure" have the same address filled in.
Internet Explorer: Select "Tools", then "Internet Options", then the "Connections" tab, then select "LAN settings" and then "Advanced". Check that the box "Use the same proxy for all addresses" is checked. If this doesn't help, you may need to completely disable the proxy
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What do I do if I have to remove my proxy settings?
You deactivate Proxy in the web browser's settings. Exactly how this is done varies between different web browsers. See your web browser's Help files for more information.
Netscape: Select "Edit", then "Settings/Preferences", then "Advanced" and then "Proxy". There you choose the upper option, "Connect directly to internet"
Internet Explorer: Select "Tools", then "Internet Options", then the "Connections" tab, then select "LAN settings" and then "Advanced". Make sure the box "Use proxy server" is not checked.
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Use of cookies
For strictly technical reasons, we use so called cookies on inkClub.com to simplify and improve your visit at our website. We are informing you about this in accordance with the Swedish Electronic Communications Act, which came into force 25 July 2003.
A cookie is a text file containing information, which is saved on your computer's hard disk. Our cookies do not contain any personal information. They are just used for filling in forms and counting visitors. The information stored in the cookie is anonymous and doesn't contain your name, e-mail address or any other personal details.
If you do not accept cookies you can switch off the function in your web browser's settings. If you switch off cookies, the shopping basket on our website will not work and you will not be able to place an order.
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AOL Browser?
Are you using a browser from America Online (AOL)? The AOL client uses varying IP addresses during the same session, which means the shopping basket doesn't work as it should. Please open another web browser (e.g. Internet Explorer or Netscape web browsers) while you still have the AOL client open, and place your order in the new web browser instead (Internet Explorer or Netscape web browsers).
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Secure data transfer – SSL encryption
inkClub’s website works with 128-bit encryption. SSL stands for Secure Socket Layer and is an encryption protocol which guarantees the highest possible security during data transfer on the internet. An SSL certificate protects information from being intercepted by others. This way you can be sure that the information you enter on our website can not be viewed or downloaded by others.
The following outdated web browsers can be used after security updates allowing them to support 128-bit SSL encryption:
Internet Explorer 5.0 and 5.5 for Windows
Internet Explorer 5 for Macintosh
You can check which version web browser you have in your browser’s Help menu.
Read more about this at:
www.microsoft.com
Advised web browsers:
Our website works best with web browser Mozilla Firefox 2.x and Microsoft Internet Explorer 6.x or 7.x.
You may check your browser’s version by clicking on About or Help in your browser’s help menu.
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